Privacy

Privacy Policy

Last Updated: July 16, 2026

At Grand Delivery LLC, we respect your privacy and are committed to protecting the personal information of our residential and commercial moving clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a moving quote, or book our moving, packing, furniture delivery, or junk removal services.

By using our website or submitting your information, you consent to the practices described in this Privacy Policy.


1. Information We Collect

To provide accurate moving estimates and coordinate your move efficiently, we may collect the following information.

Personal Information

  • Full Name

  • Billing Address

  • Phone Number

  • Email Address

Moving Information

  • Pickup Address

  • Delivery Address

  • Building Details (stairs, elevators, parking access, etc.)

  • Scheduled Moving Date

  • Inventory or List of Items Being Moved

Payment Information

Credit card and payment information is securely processed through trusted third-party payment providers. Grand Delivery LLC does not store your complete payment information on our servers.

Website & Device Information

We may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Website Usage Data

  • Cookies and Analytics Data


2. How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Preparing moving estimates and quotes.

  • Scheduling moving crews and trucks.

  • Providing moving, packing, furniture delivery, and junk removal services.

  • Sending appointment confirmations and service updates.

  • Providing SMS notifications and delivery updates.

  • Processing payments.

  • Improving our website and customer experience.

  • Responding to customer inquiries.

  • Requesting customer reviews after completed services.

  • Complying with applicable legal and transportation regulations.


3. Data Protection & SMS Privacy

Protecting your information is our priority.

We implement appropriate administrative, technical, and physical security measures to help safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

We Do Not Sell Your Information

Grand Delivery LLC does not sell, rent, or trade your personal information to third parties.

SMS Privacy

Mobile phone numbers collected for appointment reminders, dispatch notifications, customer service updates, or SMS communications will never be shared with third parties or affiliates for marketing purposes.


4. Third-Party Service Providers

We may share limited information with trusted third-party providers only when necessary to complete our services.

These providers may include:

  • Secure Payment Processors

  • Moving & Dispatch Software

  • CRM and Scheduling Platforms

  • Legal or Government Authorities when required by law

All third-party providers are required to protect your information and use it only for authorized purposes.


5. Cookies & Analytics

Our website uses cookies and similar technologies to:

  • Improve website performance.

  • Analyze visitor behavior.

  • Understand local search trends.

  • Optimize user experience.

  • Improve website speed and functionality.

You may disable cookies through your browser settings at any time.


6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information.

  • Correct inaccurate information.

  • Request deletion of your personal information (where legally permitted).

  • Withdraw consent for certain communications.

  • Request information about how your data is used.

To exercise any of these rights, please contact us using the information below.


7. Contact Us

If you have any questions regarding this Privacy Policy or wish to update or delete your personal information, please contact us.

Grand Delivery LLC

Phone: (904) 652-7877

Email: granddeliveryllc@gmail.com

Website: www.granddeliveryllc.com


Your Consent

By using the Grand Delivery LLC website and services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.