Last Updated: July 16, 2026
At Grand Delivery LLC, we respect your privacy and are committed to protecting the personal data of our residential and commercial relocation clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a moving quote, or book our professional moving and packing services.
By using our website or submitting your relocation details, you consent to the data practices described in this policy.
1. Information We Collect
To provide accurate moving estimates and coordinate your logistics safely, we collect specific information from you:
- Personal Identifiers: Name, billing address, phone number, and email address.
- Relocation Logistics Data: Pickup address, delivery destination address, building details (e.g., stairs, elevator access), scheduled move dates, and complete inventory item lists.
- Payment Information: Credit card data or billing details processed securely through encrypted, third-party payment gateways (we do not store raw financial data on our servers).
- Automated Device Data: IP addresses, browser types, and website interaction metrics collected via cookies to optimize our local search experience.
2. How We Use Your Information
Grand Delivery LLC uses your data strictly to execute seamless moving services and improve our local operations:
- To generate binding or non-binding moving quotes.
- To schedule moving trucks, dispatch crews, and communicate real-time arrival estimates.
- To send operational SMS alerts or text updates regarding your active shipment or delivery status.
- To comply with state and federal Department of Transportation (DOT) record-keeping regulations.
- To request customer reviews and feedback following a completed relocation.
3. Data Protection and SMS Privacy Compliance
We implement rigorous administrative and technical security measures to prevent unauthorized access, alteration, or disclosure of your moving inventory and personal details.
- No Selling of Data: Grand Delivery LLC will never sell, rent, or lease your personal information or moving history to third-party advertisers.
- SMS Wireless Text Consent: Mobile telephone numbers collected for the purpose of dispatch notifications, SMS arrival updates, or customer service communication will not be shared with external third parties or affiliates for marketing purposes.
4. Third-Party Service Providers
We only share necessary details with trusted business partners essential to completing your move:
- Payment Gateways: Secure merchant processors handling relocation deposits and final balances.
- Logistics & Dispatch Software: Encrypted software platforms used to optimize routing paths and track truck locations.
- Legal and Regulatory Bodies: Law enforcement or transportation authorities if required by standard federal or state moving regulations.
5. Cookies and Local SEO Tracking
Our website utilizes standard cookies to track website performance and behavior. This helps us analyze local search trends, understand which relocation services are most requested in our territory, and ensure our site runs quickly on both mobile devices and desktop computers. You can disable cookies at any time via your individual browser settings.
6. Your Data Rights and Access
Depending on your location, you have the right to request access to the personal data we hold, ask for corrections to your moving history records, or request the deletion of your personal details (except where retention is legally mandated by transport authorities). To exercise these rights, please contact our privacy officer using the information below.
7. Contact Us
For any questions regarding this Privacy Policy or to modify your personal information, contact us directly at:
- Business Name: Grand Delivery LLC
- Privacy Email: granddeliveryllc@admin
- Phone Number: 904.652.7877
